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14 December 2016updated 04 Oct 2023 11:46am

Keeping up with the commuters: the story of the failure of Southern Rail

As the Southern Rail strike action continues, we look back at the chaotic relationship between the company and its workers causing passengers misery.

By Conrad Landin

“I cannot simply operate outside the law, however much I might be tempted to, however much people might want me to,” a pained Chris Grayling said on TV yesterday. As the first all-out drivers’ strike shut down the entirety of Southern’s network, the Transport Secretary insisted to interviewers he was powerless in this struggle between unions and a private rail operator.

But rewind to February and Grayling’s Department for Transport was putting out a very different message. “Over the next three years we’re going to be having punch-ups and we will see industrial action and I want your support,” Peter Wilkinson, the Department’s passenger services director, told a public meeting:

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